Refund and Returns Policy

Refund and Returns Policy for Amour Lounge

Overview:

At Amour Lounge, your satisfaction is our top priority. If, for any reason, you are not completely satisfied with your purchase, our refund and returns policy offers you options within 15 days of purchase.

Eligibility for Return:

To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

Non-Eligibility for Return:

Please note that we do not offer refunds for downloadable products or digital goods. Certain items, such as perishable goods, intimate or sanitary products, hazardous materials, or software, are exempt from returns. Additionally, gift cards and some health and personal care items are non-returnable.

Receipt or Proof of Purchase:

To complete your return, a receipt or proof of purchase is required. Please do not send your purchase back to the manufacturer.

Partial Refunds:

Partial refunds may be granted in specific circumstances, such as items with obvious signs of use, opened CDs, DVDs, VHS tapes, software, video games, cassettes, or vinyl records, or items not in their original condition or damaged due to reasons not related to our error.

Refund Process:

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your credit card or original method of payment within a specified timeframe.

Late or Missing Refunds:

If you haven’t received a refund yet, please first check your bank account, then contact your credit card company, and finally your bank. If you still have not received your refund, please contact us at [email protected].

Sale Items:

Only regular-priced items may be refunded; sale items cannot be refunded.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange an item, please email us at [email protected] and send the item to: Ever Cool Media (Amour Lounge) 8567 Coral Way #456, Miami, Fl 33155.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. If the item wasn’t marked as a gift or the gift giver had the order shipped to themselves, we will send a refund to the gift giver.

Shipping Returns:

To return your product, mail it to: Ever Cool Media (Amour Lounge) 8567 Coral Way #456, Miami, Fl 33155. Shipping costs are the responsibility of the customer and are non-refundable. If you are returning higher-value items, consider using a trackable shipping service or purchasing shipping insurance.

Need Help?

For any questions related to refunds and returns, please contact us at [email protected]. Your satisfaction is our priority.